24/7 Support
We are always here for your team with phone and email support in the United States, available 24 hours a day, seven days a week.
Multiple Vendors & Managed Escalation
Nexum is certified with Juniper, F5, and Palo Alto Networks to provide Manufacturer-Authorized Support and managed escalation.
Certified Engineers
Our experienced, vendor-certified support engineers are your first line of defense for various services, including secure ticket access, asset tracking, break/fix troubleshooting, and much more.
SNOCCs
Nexum’s three Security & Network Operations Command Centers (SNOCCs) combine the functions and expertise of a SOC and a NOC for seamless management of technology and infrastructure.
Enhanced Support When You Need It Most
Nexum’s manufacturer-authorized technical support team provides all of the services of the manufacturer – without the hassle. We operate transparently as a logical extension of your team, helping you to manage and monitor your network and security 24 x 7 x 365.
With a direct awareness of your network infrastructure, Nexum’s security engineers identify the root causes of complex and recurring network issues more efficiently than outside support. Our team receives regular and extensive technical training and values every customer relationship. We handle the nuts and bolts, allowing you to focus on the strategic aspects of your security program.
