Nexum's technical support team is available 24x7x365 through our web-based portal, via email and by telephone. Our vendor-certified support engineers become your first line of defense, providing enhanced support for the full spectrum of products and services. With a direct awareness of your network infrastructure, Nexum's security engineers identify the root causes of complex and recurring network issues more efficiently than outside support. We also record and document past issue resolutions for trending, consistency and problem-solving reference.
- Phone and email support from Nexum (live IT analysts vendor-certified security engineers)
- Break/fix troubleshooting
- Secure ticket access and asset tracking
- Managed escalation to Level 3 vendor support
- Redundant Security & Network Operation Command Centers (SNOCC)
- 24x7x365 US-based staff coverage
- On-site support (additional hourly fees apply)