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This course provides learners with the skills necessary to monitor, maintain and troubleshoot network environments running Citrix XenApp (Presentation Server™ 4.5) software. Learners are introduced to the tools used to monitor the Presentation Server farm, record farm activity and generate reports. This course provides learners with the skills necessary to maintain data and server integrity and to scale, optimize and troubleshoot the Presentation Server farm.

Certification:

This course prepares learners to take the Citrix Presentation Server 4.5: Support exam (264), a requirement for the Citrix Certified Enterprise Administrator (CCEA) for Citrix Presentation Server 4 certification.

Highlights

• Determine when and how to use monitoring tools to administer network environments running Presentation Server software
• Configure metrics, alarms, and Health Monitoring and Recovery tests
• Plan and optimize the server farm
• Monitor and troubleshoot connectivity to the data store
• Monitor and troubleshoot the Citrix IMA Service and the ICA communication channel
• Troubleshoot session initialization, client settings, and Application Streaming sessions
• Monitor and troubleshoot published and streamed applications
• Determine how Citrix and Active Directory policies are applied and troubleshoot unexpected policy results
• Monitor, optimize, and troubleshoot printing and printing policies
• Monitor, optimize, and troubleshoot Web Interface and Secure Gateway

Course Outline

1. Supporting Presentation Server

• Presentation Server Components
• Presentation Server Communication
• Services Used by Presentation Server
• Monitoring and Support Tools

2. Monitoring the Server Farm

• Server Farm Monitoring
• Session InformationSession Management Options
• Metrics, Alarms, and Alerts
• Health Monitoring and Recovery
• Command-Line Utilities
• QUERY Commands
• DSMAINT Command

3. Optimizing and Troubleshooting the Server Farm

• Server Capacity
• Network Optimization
• Server Farm Optimization
• Server Farm Troubleshooting

4. Supporting the Data Store

• Data Store Access Methods
• Data Store Monitoring
• IMA Service Monitoring
• Database Tools
• Data Store Maintenance and Optimization
• Database Troubleshooting

5. Optimizing and Troubleshooting Clients

• Client Connection Process
• Troubleshooting Session Initialization
• Citrix Application Streaming Sessions
• Troubleshooting Streaming Sessions

6. Supporting Published Applications

• Application Loading
• Application Optimizations
• Virtual Memory Optimization
• Application Monitoring
• Server Resource Monitoring
• Application and Network Configuration Monitoring
• Security Configuration Monitoring
• Application Compatibility
• Application Test Environment
• Application Troubleshooting

7. Managing Policies

• Active Directory Policies
• Active Directory Policy Management
• Citrix Policy Management
• Troubleshooting Policies
• ICA Client Policy Configuration

8. Optimizing and Troubleshooting Printing

• Print Optimization
• Printing Path for Auto-Created Printers
• Print Server and Driver Settings
• Universal Printing

9. Optimizing and Troubleshooting Web Interface

• Web Interface Communications
• Web Interface Configuration Methods
• Web Interface Configuration Server

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