---

Learn to use Cisco Unified Communications Management products, including Cisco Unified Operations Manager, Cisco Unified Service Monitor, and the Cisco 1040 Sensors, to manage unified communications effectively. Gain knowledge about and practice with various Cisco Unified Operations Manager and Service Monitor functions, such as viewing unified communications devices, connectivity, alerts, and events; running diagnostic tests; and monitoring applications, devices, and the service quality of active call streams. Discover how Cisco Unified Operations Manager provides contextual diagnostic tools to facilitate trouble isolation and troubleshooting and how Cisco Unified Service Monitor provides alerts and reports about service quality by monitoring active call streams.

Highlights

• What is meant by "unified communications"
• Network management needs and challenges of unified communications
• The Cisco suite of products for managing the Cisco Unified Communications System
• Service quality metrics and terminology for unified communications
• Effectively use Cisco Unified Operations Manager to:
  • Monitor, diagnose, and troubleshoot Cisco Unified Communications deployments based on Cisco Communications Manager or Cisco Communications Manager Express
  • View IP phones, devices, and logical and physical connectivity
  • View alerts and events on the managed devices and run diagnostic procedures
  • View service quality alerts and run diagnostic procedures
  • Run diagnostic tests and reports on applications, network devices, and phones
  • Automatically notify personnel of alerts and events
  • Evaluate deployments and service provisioning with batch testing
• Effectively use Cisco Unified Service Monitor to:
  • Manage and configure Cisco 1040 sensors
  • Monitor service quality at a system level through Cisco Voice Transmission Quality support and real-time service quality through Cisco 1040 Sensors
  • Alert network support personnel of poor service quality conditions
• Effectively use both Operations Manager and Service Monitor to proactively manage customer's service expectations and diagnose and troubleshoot issues

Course Outline

1. Introduction

• What Is Unified Communications?
• Managing Unified Communications
• Cisco Unified Communications Management Suite

2. Using Cisco Unified Operations Manager and Service Monitor

• Getting Started
• Device Management
• Monitoring Dashboards
• Diagnostic Tests
• Reports
• Monitoring Call Quality
• Notification Services
• Fine Tuning Polling and Threshold Settings

3. System Administration

• Planning for Deployment
• Preparing Devices and Services
• Advanced Security Topics
• Server Administration

Space is limited. Register today to save your space!